윙페이 - WINGPAY

Merchant and Partner Inquiries

Precautions

Mandatory! Prohibition of deposits via ATM and Open Banking!

When depositing via ATM or Open Banking, if the depositor name is different, the top-up will not be automatically processed. In such cases, our company cannot process the top-up through the customer center, and we can only assist with a refund to the account under your own name after an internal review The review time may be delayed up to 24 hours based on business hours, and refunds may be restricted if fraudulent transactions are suspected.

Our company recommends topping up through Internet banking or Mobile banking, excluding Open Banking, for smooth processing. Please be aware of this to avoid any inconvenience when using the service .

- Thank you -

Mandatory Precautions for Deposits and Withdrawals

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Service access, top-up, and remittance services will be temporarily suspended during this time, so we ask for your understanding.
We will strive to reduce system errors and failures and provide better services and information.

When topping up, if you deposit from a different account of the same member other than the registered deposit account, the top-up will not be processed. Please keep this in mind when using the service.
If you deposit into the account provided during a previous top-up application without submitting a new application, the top-up will not be processed. The result for such cases will be notified after 24 hours following an internal review process based on business hours (excluding weekends).

[Precautions Regarding Withdrawals]

Before Change

After Change

Waiting time 20 minutes

Waiting time 10 minutes

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If you deposit after the waiting time has passed, the top-up will not be processed.

[Bank Deposit Time for Top-up Processing]

Bank Inspection Time

Deposits are possible during all times except for PM 11:30 ~ AM 00:30.

[Precautions Regarding Withdrawals]

Withdrawal Inspection Time

Withdrawals are not possible from PM 11:00 to AM 01:59:59. Withdrawals are possible during times other than the above.

We ask members to be mindful of the above precautions when using the service.

- Thank you -

Regular Server Inspection Notice

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Service access, top-up, and remittance services will be temporarily suspended during this time, so we ask for your understanding.
We will strive to reduce system errors and failures and provide better services and information.

Date/Time : Every Monday
Time : AM 09:00 ~ 09:30 (30 minutes)

Please understand that the above schedule may change depending on major schedules and work progress.
If the regular server inspection time changes due to major schedules or progress, we will notify you through a separate announcement.

- Thank you -

Mandatory Precautions Regarding Prohibition of Deposits via ATM and Open Bankingclick

Mandatory Precautions for Deposits and Withdrawalsclick

Regular Server Inspection Noticeclick

Important Notice

Notice of Strong Action Against False Bank Reports

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[Strict Warning Regarding False Reports]
01. Deliberate reporting after normal use is a clear illegal act.
1. Fraud
2. Obstruction of Business
3. Defamation of Credit
02. Our company will respond to these malicious acts as follows.
1. Securing and retaining relevant evidence
2. Proceeding with criminal prosecution
3. Filing a civil lawsuit for damages
4. Legal action, including filing for provisional seizure
03. We strictly warn that the act of instigating others to make false reports may also be punishable as a joint principal offender.

We inform you that our company will take strong legal action against fraudulent activities. Customers who use the service normally can use it with confidence, and we ask you to take special care to prevent damage from malicious reports.

All Attorneys at AK Law Firm

- Thank you -